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Returns/Refunds Summary

We have placed here all the information about our returns/refund policy. Please and it is advised to read through all the information from the top or please select the relevant topic that you are searching for:

Introduction to our returns policy. Please click here
Relevant information about our LEGO® toys. Please click here
Returns/Refund Policy. Please click here
Returns/Refund procedure. Please click here

Returns page

We Work to our best and try to solve every query.

We at ToyHarmony are here to help in any way possible. We thrive to be honest and place all the information that is necessary to ensure all our customers are more comfortable and more confident with their purchase.

Please read below our entire returns/refund policy to understand fully how our policy works. If you do continue on and purchase with us you agree to the terms provided and will comply with them as you purchase from our online toy store.

Relevant Information about our LEGO® toys

Every LEGO® set that we introduce to our collection are all genuine authentic LEGO® sets, manufactured by the original LEGO® Group. We however do not source LEGO® from them or from their distribution channel. We source them from other channels, these LEGO® toys are brand new pre-owned toys. Meaning they are unwanted toys, unwanted gifts that the public/consumer do not require anymore. We purchase them back and provide them back to the public.

As we acquire them, we have no control over how the toys are kept before we attain them, we have no control over how the sets do arrive within our storage facility. However we try our hardest to carefully handle the toys within our storage areas.

It is why we have placed as much detail as possible about the packaging of the LEGO® boxes. And also have described in the item description all defects that may have previously existed that are majorly evident within the external toy packaging. We also recommend for the user to view the photos and read any comments placed within each item description.

Return/Refund Policy

We at ToyHarmony request that all our customers are honest with what they have been provided with and do the right thing at all times.

There are times when the item that is purchased is damaged in transit, not up to your standards or no longer required.

For items that are damaged during transit - As we use Australia Post to get our items delivered to you. What happens and how the package is handled during transit is out of our responsible area. We are not to be held accountable for the item(s) that are damaged during transit.

We will package the item to the best packaging source and will get them delivered to you promptly. We do also place Fragile stickers on our packaging to ensure that they are handled respectfully in transit.

For items that are not up to your standards - We provide as much information about the packaging/condition of the LEGO product. This is in visual and in written form or both at times.

We however, do not describe every shelf wear, scratch, a small tear, mark or dent in the description and some items may not be in mint condition. As mentioned before these sets are old and have been circulated for a while and will inherit these defects on the way. We do place most of the very large noticeable damages to the boxes in the description of the product.

For items that are no longer required or not wanted, a change of mind. We understand that these occasions do arise. We have a 30 return policy window. What this means is that if a return is to be requested it has to be done within that 30 day time frame. The positive point is that the thirty day timeframe does not include handling or transit time and does not come into effect unto the item has been delivered to your house. Meaning the thirty day return period commences when the LEGO item only lands in your house.

Please read the return/refund terms for a simple change of mind and there is no fault of any kind of the retailer ToyHarmony.

The LEGO item should not be opened or used, must be in its factory sealed condition.
The LEGO item should be carefully packaged back to us without any damage to the original box or in the state that was provided to the customer.
The return postage is payable by the customer and any loss/damage to the LEGO set in transit during return is the responsibility of the customer.

All fees associated with the purchased item will be deducted from the original sale.

Return / Refund prodcedure

Here are the steps if a return or refund is ever required. Before continue reading please read the above of the terms that the return/refund request can be made or actioned.

When the product arrives to your house and you believe the LEGO Factory seals have been tampered with please first contact us straight away.

First step is to provide a clear description accompanied by any visual aid to us via email (wecare@toyharmony.com.au) of the reasoning or cause for the return request.
- In the email description, please include customer full name, customer email and mobile contact details, order number, the product item number for verification purposes.
- A return/refund request email description with the required details must be provided for any investigation to be conducted.
- Visual aid/photos are required of the stated description that is provided.
- No refund will be provided without an email return/refund request from the customer.
- No refund will be provided is there is no photo provided of the product that is bought.
Once we receive this return/refund request via email. We will then provide via email with the appropriate steps to take.

Packaging of the return item.

If approval to return has been granted by ToyHarmony, carefully pack the LEGO item(s) in the packaging that was sent to you or in a safe box.
Only and when the return item has been delivered back to ToyHarmony and the LEGO set has been examined to ensure it is still in perfect sealed condition. This may take up to 3-6 working days from the time the item(s) first arrives.
Once the examination is complete and we are satisfied with contents provided and then we are happy to provide a full refund.

If those that read this return/refund policy and understand can continue on to purchase with us. And if a purchase has been made the customer agrees to all that is stated above and is comfortable to proceed.

Please again, provide in clear detail via email (wecare@toyharomny.com.au) the order that you would like to proceed and what outcome you are searching for with as much visual aid as possible.

If the satisfaction is not up to standards please contact us and we will be very happy to provide any assistance in any way.

Thank you for your cooperation and be safe.