Privacy Terms

Customer Care

summary:

Introduction

Welcome to ToyHarmony, the Melbourne based online toys store.
Developing and building the hearts and minds through building blocks.
Our main value proposition is brick toys, focusing on collectible toys, with a wide Range of construction toys.
Our secondary proposition is that we also provide Metal Wall Signs, these are inspirational word signs that help create a peaceful environment within the household.
At ToyHarmony we take our customers seriously and when and how we serve our customers we do it to the best of our ability. This also includes the privacy of the customer, the human respect we provide and any collaboration details exchanged within this online store.
The privacy and the time of our customers is very important and we take it very seriously and your trust is very important to us. It is why we are creating a platform where you are in charge and in control of every step of the shopping experience.
That is why we have placed a detailed statement of our privacy policy terms and conditions and how we conduct ourselves out to you, so you and all users understand how our standards are professional, how we respect your privacy and safe keep your personal information we acquire.
This is the privacy policy for the online toy store ToyHarmony. Please read the terms to get full clarification of how we protect your privacy and how we process your personal details.
The privacy policy stated here on the ToyHarmony website applies to the only Internet website, online toy store http://www.toyharmony.com.au
The "user", "You", "client", "customer" "purchaser" and "browser" is whoever that is viewing the contents and is interacting with this website at www.toyharmony.com.au. The terms "Us", "We" "Our" and "ToyHarmony" are the team that has produced and put this website together for the end user "you".
If and as you use our website (www.toyharmony.com.au) you agree to all the terms and conditions of our privacy policy stated here.
Most of the privacy policy stated here is catered for the residents and citizens of Australia who views our site at www.toyharmony.com.au.
Anyone from abroad, meaning people that reside outside of any Australian borders are more than welcome to view, browse and choose to purchase any item they wish from us and are also protected by our privacy policy.
Those of that are abroad from Australia also agree to the privacy statement that is displayed here on ToyHarmony's website (www.toyharmony.com.au).
We may on occasion update and have the right to change the policy stated here, this is to provide a better and with high quality service to all that browse an interact with our online store.
It is up to the browser (you) of this site ToyHarmony to be updated with our terms. We try to make the policy as detailed and thorough to make sure we cover everything to try and provide you with a high standard service. Alternatively if you subscribe all relevant information will be provide to you as we make the right changes in our store.

General Information

All the rules and policies mainly govern to the residents of Australian citizen(s) or non Australian citizen(s) residing in Australia that are legally over the age of 18.
We strongly urge children under the age of 18 to not to participate on our site without direct supervision from a legal aged parent or guardian.
If you believe that there are information’s or details that need to be clarified or any errors need correcting please do contact us and we will rectify them accordingly.
If ToyHarmony do leave out, make mistakes, or has not clarified enough, you cannot prosecute us or hold us responsible. We will investigate the matter, and produce a reasonable, peaceful resolution.
Any information personal or otherwise that is provided to us by you is for the benefit of those that are purchasing our product from our site. We will only require and request for the information that will provide the fullest, beneficial service to you the customer.
Any information personal or otherwise that is provided to us by you will not be given to any third party that is not relevant to the purchase that you have placed. We will neither sell or reveal your personal details to any third party outside the website that does not provide a service to you.
If ToyHarmony requires further information from you we will notify you and will not proceed without your consent.
We will not further provide any other material, advertisement or otherwise without the users permission. We will not send any promotion, junk mail or any other information from us unless you first give us consent, this includes consent provided verbally. We value your privacy and personal freedom to be left alone. If you do desire to subscribe please scroll down this page after reading the privacy statement and a form for subscription is located there.
There will not be any pop-ups of any promotion material as the user(you) browse and interact with our site. We will make every information available to our customers on our website, however we reserve the right for our user's the freedom to make the choice to browse our online store, purchase our product, or view any of our material provided.
If the user(you) continues to click a link, or press a button only will provide the accurate information to view the full service we have to provide.

Personal details

Being an online business, we conduct our business mostly through the internet in this web address (www.toyharmony.com.au). In order to provide a great service to our customers through our online store, we require some details from you.
By choosing to provide your details on our website, our forms or third party secure pages linked with this site(www.toyharmony.com.au) you also agree to give us permission to collect, store, use your personal details and provide you the end user with the fullest extent of a better service to you.
These personal details include a first and last name, address, contact number, email address and details of your credit card for payment.
Names required are for future records and for postal services, if there is a problem we know who is contacting us and what name to post the item under. Residential address is vital for we are an online service, so we require the customer's address to deliver/post the item to the correct buyer.
The financial details collected from you are your credit card numbers, which are for payment for the purchase you have made. The transaction will not be completed and your order will not begin or placed to be processed unless full payment has been made with us.
Email is very vital to confirm that the product has been delivered, to send post tracking number or if there are any issues with your order. Mobile phone is required as a contingency, if for example some reason the email address given does function we can provide the tracking numbers by SMS. Unless stated otherwise, these are the only details that we will require from you.
Any personal details and information given to us by you, you agree that the information is true and correct to make the transaction complete.
Any information that is given by you that is incorrect and not accurate will and can result in giving the inaccurate service to you. Please check that all information, spelling, numbers and street numbers placed by you are correct and accurate.
If you choose to simply view, read, browse, use our website you do not need to give any of your personal details to us. If you choose, to email us, give an opinion, get in contact, give feedback and have a complaint you will need to provide certain details.
Each time you make a purchase on the ToyHarmony website, you are required to place your personal details and financial details to complete the transaction with us. These details are vital to provide the best service for you, to ensure we ship/deliver the product safely to the correct purchaser (you). This is unless you create an account with us.

Account with ToyHarmony

We encourage our customers to subscribe to our email platform. This is beneficial for all our customers in many ways, they are:
- We add new varieties of toys sets each week, we can provide this information to you faster.
- We have sale and bundle offers within our range, we can provide those savings to you before anyone outside views them.
- We update and add new information that we believe will make the interaction and purchase cycle for our customers better, we would like to provide these relevant information and changes to you.
- We only send out email information once a month, this way we do not overload our customers with too much information.
We respect the privacy and the time of our customers, that is why we will not send any information without your permission. If you believe the above material is vital and relevant to you please subscribe to our email listing.
To subscribe please scroll down to the bottom of this page.

Subscription

We respect the privacy of our customers. It is why we have divided our communication methods to two types of emailing communications.

The First is Update Communication and the second is the Marketing Campaigns.

Update communication – are vital information that is just provided to all our customers. These can be about our policy changes, service information, online store information, wishes on key dates and so on.

Marketing Campaigns – are campaigns of our LEGO® product, LEGO® specials, alerts on newly added LEGO® sets, product related information, offers and other product marketing campaigns that we offer to our customers and the public.

Though both communications will be placed on our ToyHarmony online store in their relevant pages, not all information will be email provided to our customers. Those that purchase will get Update Communication only and those that subscribe will get Marketing Campaigns as well as all the relevant updates.

Those that do not subscribe will not be privileged to exclusive offers and will not be alerted to the current LEGO® Marketing Campaign that is running at ToyHarmony.

The Marketing campaigns will be communicated more frequently than with the Update Communications. If a customer gets an Update Communication from us they can choose at any time to opt out and unsubscribe from our list.

To subscribe for Marketing Campaigns please go to our homepage or scroll down to the bottom of this page.

Third Party Services

We have collaboration with a few Third party services that deliver a quality of excellent service for our customers. These Third party services are absolutely vitally needed in order to provide the best service for you.

The main Third Party Services are Wix, Paypal and Australia Postal Service. We also have to disclose some information to these third parties to ensure we provide the right service for you.

Wix

Wix is our website developer, and we build and hence holds all the details of our customers.

Paypal

We also use Paypal payment as well, and you give Paypal permission to complete the transaction on our behalf. As you make a payment a secure Paypal page is opened for you to place your details.

Australian Postal Service

As the user purchases a product from ToyHamony (www.toyharmony.com.au) and only when the product has been fully paid and the transaction has been completed that the order will be processed.
In the process we have to place the customers(your) details on the parcel of the item purchased, for any delivery company that we provide to deliver the item to the correct address.
By purchasing the product the customer agrees to divulge this information to our third parties, in accordance with your interaction and divulgence of personal information. The information is Name, address and contact number of relevance. The third party services maybe to our financial institution or delivery services or any other instituted service provider that is required to provide an excellent service to our end user.

Cookies

ToyHarmony online store does not directly use cookies, we will not view or follow your browsing experience with us. We value your freedom to browse freely and will not monitor any of the user's movements. We cannot guarantee any cookies being used from our website service provider Wix or Paypal.

If you require to view their cookies and privacy statement please go to www.wix.com and www.paypal.com and follow the accurate links. We do not have any authorizing power over what the third party monitor or do we take any responsibility for any errors caused within this site or service.

If you have any further questions or require any further clarifications, please do contact us. We are always happy to help you in any way possible.

Thank you for your time and visiting us at ToyHarmony.

Be safe.

Thank you for choosing ToyHarmony