We Listen, We Care and We Action

Summary:

We are here to provide assistance in any way possible.
Please show respect when calling or via email as we also conduct ourselves professionally.
Please contact us only during our designated business hours as specified.
Please view relevant links for possible answers to your query before contacting us.
We listen, we care, please provide any honest feedback on our product or service.
Contact Listings

Introduction:

Thank you for getting in contact with us at ToyHarmony, the online toy store - wheere we focus mainly on retired LEGO.

We are happy to answer any questions that you may have. We will also investigate any matter and provide the appropriate mutual solution, if applicable.

Please read through the relevant important information stated below before contacting us:

We conduct ourselves professionally and we show respect.

We perform our service to the best of our ability, we try to ensure what is provided is honest and accurate.

We will also be professional and will show ourselves respectfully in any form of communication undertaken.

Please conduct in the same professional and courteous manner through email or over the phone as you present yourself. Any rude or improper manner will not be accepted.

Any question(s) that is provided by you will be answered to the best of our ability and as promptly as possible, if applicable.

Support operational hours

We are an online toys store, our online store is operational 24 hours 7 days a week, however our support team is only available during a certain time frame.

Our customer service business hours are between:

9am and 5.30pm Monday to Wednesday and
9am to 7pm Thursday and Friday.
Saturday and Sunday, the support customer service center are closed.

Any query or issue will be investigated during the stated times and will contact you only during those times and will provide an answer within 2 business days.

Unique Toy Collection

Quick links for fast answers.

We have created a Frequently Asked Qustions FAQ's page with some vital information that may provide the right answers towards your query.

If the relevant answer is not situated in our FAQ page, here are also other links to some vital information that may provide some clarity before contacting us:

About us Delivery Options Returns Privacy Terms & Conditions

We Love honest Feedback

We also listen to what you have to say, please provide your honest feedback on our products or service. Or simply provide your thoughts about your experience with us via the contact email address listed below.

We like to know how we have conducted our business, is there any place that can be improved or conducted better.

When the comments have been placed, please state also that the comments can be shared through our website with just your Firstname only.

Please be assured no matter what feedback is provided, nothing will be utilised without your consent. By providing any feedback does not translate by default a consent.

You have to consent by simply stating for example "I am happy for you to place my comments or feedback on your website" for us to place them on our site.

We thank you in advance for showing respect and conducting in a appropriate manner and for visiting our store.

You can also review us on Google, or like us on Facebook. We place regular updates of New products, promotions and more relevant information within these channels.

Support hours:

Feedback:

Email: wecare@toyharmony.com.au

Trading support service hours:

Monday to Wednesday 9am - 5.30pm

Thursday and Friday 9am to 7pm

Saturday and Sunday we are closed.

Ways to Connect

Our Customer Service team is always happy to help you.

Live Chat

Weekdays 9am to 5pm

Send Us a Message

wecare@toyharmony.com.au

Call 0478 740 799

Weekdays 9am - 5pm

At Your Service

Our professional customer service team is always happy to help you. Please fill the form and we will get back to you as soon as possible